Case Studies

Renovation and Re-branding of Two Northwest Gems

Columbia Hospitality manages two performance leaders in the Northwest, Friday Harbor House in the San Juan Islands, and the iconic Salish Lodge & Spa located next to Snoqualmie Falls.

Friday Harbor House is a sought-after destination on San Juan Island. The inn consistently exceeds the average daily rate, occupancy and RevPAR compared to surrounding state and island resorts. When the original dining room concept had run its course, Columbia worked with the owners to renovate and re-brand the food and beverage experience. Partnering with GGLO architects, The Bluff Restaurant, Bar and Terrace is now the place for locals and overnight guests alike. Our chef chooses from the nearest land and sea ingredients with a menu that focuses on seasonal island specialties. A great value in a unique atmosphere that now drives higher guest covers and profitability.

Salish Lodge & Spa was in need of a guestroom renovation to continue creating memorable moments for guests of this authentic landmark. Working with the owners and Dawson Design Associates, the goal was to enhance the purely Northwest experience of the lodge, reflect the heritage of the native Salish people and celebrate the surroundings of the Snoqualmie Valley. This multimillion dollar enhancement included bedding, d├ęcor, carpet and custo- built furniture as well as new tiling, light fixtures, sinks and vanities in the bathrooms. The premier amenities such as the wood-burning fireplaces and two-person jetted tubs were kept as focal points. Since then a complete renovation of public and meeting space had been completed with the same spectacular results.

Columbia was also involved in facilities due diligence when taking over management of the lodge, as it related to mechanical systems and dealing with deferred maintenance that also needed to be addressed to maintain the integrity of the property. Results have been met with approval from both new guests as well as repeat guests.

New Five-Star Luxury Hotel Opens on Lisbon's Atlantic Coast

Columbia Hospitality was hired to help bring the original vision of the Champalimaud family to fruition with the opening of The Oitavos, a five-star luxury hotel in Portugal. Columbia collaborated with the owners of Quinta da Marinha Original to integrate with the estate's already established equestrian center, health and racquet club, golf course and residences and was involved in all aspects of the hotel's pre-opening support including:

  • Sales
  • Marketing
  • Recruitment, Selection and Training
  • Operations
  • Audio Visual and Technology
  • Spa and Fitness
  • Food and Beverage
  • Programming

The 142 room hotel is now open and offering guests numerous dining experiences including a gourmet signature restaurant. The full service destination spa features seawater therapies and select organic treatments, and an indoor and outdoor seawater swimming pool. In addition the hotel features a state-of-the-art conference center for up to 360 people as well as access to the award-winning Oitavos Dunes golf course and the Quinta da Marinha Equestrian Centre. The contemporary design of the hotel brings the outside in, and provides a stunning backdrop to the Atlantic Ocean.

Seattle's Premier Waterfront Venue is the Start of Something Big

From initial operational consulting to sales, marketing, and team development, Columbia Hospitality has managed Bell Harbor International Conference Center since its inception. In fact, this collaboration with the Port of Seattle launched Columbia Hospitality, and the partnership continues today.

Under Columbia's management, Bell Harbor has surpassed revenue projections, and in fact, outperformed the original five-year pro forma of net income by over 396 percent. Since opening, the award-winning conference center has served well over one million guests including Presidents, dignitaries and celebrities. According to Seattle's Convention and Visitors Bureau estimates of delegate spending, Bell Harbor International Conference Center has had an economic impact valued at $360 million.

Columbia has managed Bell Harbor's membership and accreditation with the International Association of Conference Centers which recently bestowed the Gold Tier IACC Code of Sustainability Award to Bell Harbor International Conference Center. Bell Harbor also received the Four-Star EnviroStar rating for its commitment to implementing environmentally beneficial practices.

Four Seasons Returns to Seattle November 2008

Seattle Hotel Group LLC, a small group of local investors, including John Oppenheimer, Columbia Hospitality CEO; former Seattle Mayor Paul Schell; and Tom Alberg, Madrona Venture Group managing director, was determined to bring Four Seasons back to Seattle.

The stunning 21-floor Four Seasons Seattle Hotel and Residences opened in November 2008 and features 147 five-star, boutique style luxury hotel rooms on the lower levels and 35 ultra-exclusive private residences above. Guests and residents enjoy ART restaurant and bar, a deluxe two-level urban spa and fitness center with an outdoor pool, six meeting/conference rooms, a business center, and a ballroom with spectacular water views.

Columbia Hospitality worked closely with the Seattle Hotel Group and its team of architects, interior designers, contractors, and sales and marketing experts during development, design and construction of the project, and involvement continued post-opening as asset manager.

Columbia Hospitality

2223 Alaskan Way, Suite 200
Seattle, WA 98121
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Phone: 206.239.1800
Fax: 206.239.1801

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