Kenwood Inn and Spa Guest Experience Survey

Name: *
Address:
City:
State:		Zip: *
Date of Stay: *		Room #: *

General Questions
Would you choose to stay with us again?	Yes   No
What was the primary reason for selecting our hotel?
How did you find us?
Will you recommend us?	Yes   No
Team members who were especially helpful?
How can we exceed your expectations in the future?

Email News and Offers
Would you like to hear about upcoming events and special offers via email?	Yes   No
Email: *

Overall Experience
Overall, how would you rate our hotel?
Overall, how would you rate our team?
Please provide any comments:
Did Our Team
Acknowlege you immediately with a smile?
Respond to your need for assistance?
Maintain a professional attitude?
Please provide any comments:

Guest Services
	Initial greeting
	Reservation experience
	Knowledge and information
	Quality of service
Arrival and Departure
	Efficiency of check-in
	Efficiency of check-out
	Accuracy of billing
Guestroom
	First impression
	Overall condition of room
	Amenities
Housekeeping
	Cleanliness of accommodations
	Promptness of service
	Quality of service
The Spa
	Reservation experience
	Amenities and treatments
	Ambiance
	Quality of service
The Restaurant
	Reservation experience
	Food quality and presentation
	Wine list selection and service
	Ambiance
	Quality of service
Wine Bar
	Wine list selection and service
	Ambiance
	Quality of service
In-Room Dining
	Food quality and presentation
	Quality of service
Public Areas
	Cleanliness
	Overall condition of facility