At Columbia Hospitality, the foundation for our success is based upon core principles whose values drive our interactions with guests, team members, and owners.
Our Values in Action
Going the Extra Mile: Cave B Resort
Jeff and his girlfriend recently visited Cave B Resort for a romantic getaway. After a wonderful weekend spent touring the property, enjoying Tendrils Restaurant and relaxing in their guestroom, the couple headed home unaware that the fuel gage in their car was not functioning properly. As they hit the onramp to I-90, their car ran out of gas. After realizing the nearest gas station was four miles away they called the Resort looking for help. The Resort's Chief Engineer was happy to assist. He met Jeff and his girlfriend at the onramp with a gallon of gas to get them to the nearest gas station helping make their journey home a little easier.
Service with a Heart: Salish Lodge & Spa
Helen is in her early eighties and recently visited Salish Lodge & Spa. She was excited to go snow shoeing but her husband preferred to stay warm and cozy at the lodge so we made arrangements for a trusted local guide to pick up Helen and take her up to the mountain for the day. When Luke arrived to pick up Helen, we asked him to take a picture of her snow shoeing and send it to us. Luke captured a beautiful photo of Helen at the top of the mountain that we printed, framed and placed in their suite while her husband was out walking the grounds. Both were surprised and touched to return to the room and find this keepsake. We are fortunate to share in these memories with our guests.