Our Values and Philosophy
At Columbia Hospitality, the foundation for our success is our values, which drive our interactions with guests, team members, and owners.
We bring passion to every aspect of what we do.
We treat all people with courtesy and regard.
We apply our imagination to innovate and improve guest experiences.
We act with integrity and are truthful in our interactions.
We are genuine in expressing our professional opinions.
We take responsibility for the results of our actions.
We will create exceptional experiences for every guest, every time.
We won't settle for a satisfied guest. Unless a guest is overwhelmingly delighted with their experience at our property, we have not done our job. We give team members the tools and the empowerment to achieve this level of happiness for all our guests.
Our team members are our number one asset.
Our continued success depends upon building a motivated team who enjoys their work and are eager to provide outstanding guest service. We seek people who embody our values and educate them in our specific service philosophies through our custom-designed Columbia Hospitality Academy training program.
We strive for meaningful, long-term partnerships with our clients that are founded on individual attention and tailor-made solutions.
We've built our reputation on developing and implementing specialized management structures for a variety of hospitality properties. We customize the terms and conditions of each management agreement, so that our property owners can be confident they are receiving a solution that is not only profitable, but also customized to meet their specific needs. There is no one-size-fits-all mentality with Columbia Hospitality.