At Columbia Hospitality, the foundation for our success is based upon core principles whose values drive our interactions with guests, team members, and owners.
Our Values in Action
Going the Extra Mile: Cave B Inn & Spa
Jeff and his girlfriend recently visited Cave B Inn & Spa for a romantic getaway. After a wonderful weekend spent touring the property, enjoying Tendrils Restaurant and relaxing in their guestroom, the couple headed home unaware that the fuel gage in their car was not functioning properly. As they hit on onramp to I-90, their car ran out of gas. After realizing the nearest gas station was four miles away they called the Inn looking for help. The Inn's Chief Engineer Jeff Prentice, was happy to assist. He met Jeff and his girlfriend at the onramp with a gallon of gas to get them to the nearest gas station helping make their journey home a little easier.
Service with a Heart: Salish Lodge & Spa
Helen is in her early eighties and recently visited Salish Lodge & Spa. She was excited to go snow shoeing but her husband preferred to stay warm and cozy at the lodge so we made arrangements for a trusted local guide to pick up Helen and take her up to the mountain for the day. When Luke arrived to pick up Helen, we asked him to take a picture of her snow shoeing and send it to us. Luke captured a beautiful photo of Helen at the top of the mountain that we printed, framed and placed in their suite while her husband was out walking the grounds. Both were surprised and touched to return to the room and find this keepsake. We are fortunate to share in these memories with our guests and partner with local experts to ensure our guests have the possible experience.
Local Hero: Lakedale Resort at Three Lakes
A local family recently visited Lakedale Resort to enjoy a day paddling on Lake Neva. A gentleman, his older brother and two children strapped on life vests and set out on the lake in a canoe and paddle boat. Suddenly the canoe flipped over dumping both the adults into the lake. Panicked for the adults safety, the kids paddled to shore. Christian was working the grounds that day and quickly came to their rescue in a paddle boat. After locating both men in the water and realizing neither could swim, Christian instructed them to hold on to the back of his paddle boat while he guided it safely back to shore and pulled them both out of the water.