Your guests should receive exceptional service in every single interaction they have with your property—including on the phone. With more than twenty-five years in the hospitality industry, our team has the expertise and relationships needed to manage your calls and help ensure that your guests' experience is delightful, down to the last detail. Columbia Connections will provide consistent results, frequent reporting, and a genuine connection to your brand so you can rest assured that your guests are in good hands.
We approach phone call management with a hospitality perspective. For us, that means prioritizing the guest's experience to ensure warm and professional service. Our team at Columbia Connections will customize our approach and services to your specific properties' needs and quickly learn the ins and outs of your portfolio offerings to represent your brand with as much knowledge as an onsite team member. Meanwhile, you and your front desk or concierge team can focus on your in-person guests without being tied up on the phone.
2200 Alaskan Way, Suite 200, Seattle, WA 98121
Get in touch and let us know how we can help.